Retirement FAQ

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Statement Distribution



Q: When will my statement be available?

The 2009 Annual Benefits Statements will be available online in your personal ORBIT
account by April 30, 2010.


Q: Will I receive my statement in the mail?

Your statement will not be mailed, but will be in your personal ORBIT account.


Q: Why are you not mailing statements this year?

Placing the statement in your ORBIT account will maintain your personal security by
eliminating mailings of personal account information. Up to two years of statements will
be stored in your ORBIT account. You may print out multiple copies of your statement if
needed. Not mailing statements also is environmentally friendly and eliminates the cost
of printing and mailing.


Q: How do I access my statement in ORBIT?

Your full statement is available to view, print or download from ORBIT at
www.myncretirement.com. Follow the log-in or registration instructions. If you do not
have access to a computer, please ask your employer to assist you with accessing a
computer to view and print your statement. Neither Retirement Systems staff nor your
employer has access to your statement.


Q: I do not have routine access to a computer or printer, how can I see my
statement?


We have asked your human resources staff to assist you with computer access if you
do not have access to a computer at work or at home.


Q: I left my government employer prior to December 31, 2009, how can I get a
statement if I want one?

Annual Benefits Statements were generated only for those who were actively
contributing to the Retirement Systems as of December 31, 2009. If you left local or
state employment prior to December 31, you will not have a 2009 statement in your
ORBIT account. You may still see your account information and balance through
ORBIT at www.myncretirement.com.

• Click on the “ORBIT” button. You will be directed to the log-in page to register, or
log-in if you’ve already registered.


Q: I was on leave without pay in December. Will a statement be in my ORBIT
account?

If you were on unpaid leave and did not make a contribution to the Retirement System
as of December 31, 2009, you will not have a statement. You can still see your account
information and balance through ORBIT at www.myncretirement.com.

• Click on the “ORBIT” button. You will be directed to the log-in page to register, or
log-in if you’ve already registered.


Q: I joined my agency in the middle of 2009 and worked less than one year. Will
my statement be posted to my ORBIT account?

Yes. As an employee with fewer than 12 months of service as of December 31, 2009,
you will receive an Annual Benefits Statement. The statement, however, will not include
a projected monthly pension benefit. After you have completed one full year of service,
your future statements will include a pension benefit projection and, therefore, a more
accurate gap analysis.

Q: As a retiree who returned to work, I met my maximum earnable allowance for
the Local Governmental Employees’ Retirement System in mid-2009. Will I have a
posted statement in my ORBIT account?

You will only have a statement in your account if you made a contribution to the
Retirement System in December 2009. You can still see your personal retirement
account information on ORBIT at www.myncretirement.com.

• Click on the “ORBIT” button. You will be directed to the log-in page to register, or
log-in if you’ve already registered.



ORBIT


Q: Can my employer log on to my ORBIT account and print my annual
statement?

Your employer will not have access to your statement or ORBIT account. Since your
statement may contain other financial information, such as supplemental savings or
Social Security benefit information, only you will have access to your statement. You
may ask your employer to assist you in obtaining computer access, or printing the
statement after you type in your user ID and password to gain access to your ORBIT
account.


Q: How do I access my statement in ORBIT?

1. To access ORBIT, visit www.myncretirement.com.
2. Click on the “ORBIT” button. You will be directed to the log-in page to register, or
log-in if you’ve already registered.
3. Once logged on to your personal ORBIT account, click on “View Annual Benefits
Statement” to view or print your statement.


Q: I forgot my ORBIT password. How do I reset my password so I can log on to
ORBIT?

To reset an ORBIT password you should:
1) Go to the ORBIT registration page, at www.myncretirement.com
2) Click on “Forgot Your Password…?” and
3) Answer the series of questions.
Answering the questions correctly enables you to reset your own password and user
identification. The last screen will prompt you to type in a new user identification and
password. Once that is done you will receive screen confirmation that your process was successful, and the ORBIT site will launch. A new password is not sent to you.


Q: Can employees who are no longer working, but are vested and have
contributions in the Retirement System, access ORBIT?

Yes. Members who no longer work in local or state government can access their
account information and balance through ORBIT (Online Retirement Benefits through
Integrated Technology).

1. To access ORBIT, visit www.myncretirement.com.
2. Click on the “ORBIT” button. You will be directed to the log-in page to register, or
log-in if you’ve already registered.
3. Once logged on to your personal ORBIT account, click on “View Annual Benefits
Statement” to view or print your statement.


Statement Balances


Q: As a "Dual Account" participant in Cooperative Extension, will I see both my
Local Governmental Employees’ Retirement System (LGERS) and Teachers and
State Employees’ Retirement System (TSERS) accounts even if I am not actively
contributing to both?

Yes. As “Dual Account” employee in Cooperative Extension, you will see account
balances for both LGERS and TSERS.


Q: Where is the information on age first eligible for an unreduced retirement
benefit?

Information on the age for eligibility for an unreduced retirement benefit is found under
the “Notes and Assumptions” section on the side of Checkpoints 1 and 2. The third
checkmark will show your projected age at retirement and is based on the years of
service qualifications in the Retirement System.


Q: Am I correct that the projected monthly income on “Checkpoint 2” is based on retirement at age 62? How can an employee that plans to retire earlier based on years of service figure out what their monthly income will be?

The projected monthly income in “Checkpoint 2” is calculated to the unreduced benefit
for each retirement system. This means that the retirement age is based on years of
service or years of service and age, which varies by retirement system.
Please refer to “Your Retirement Benefits” handbook to understand the qualifications for retiring in your system. The retirement handbooks are found under the “Benefits
Handbook” link at www.myncretirement.com.
Members who wish to retire early also can obtain a benefit estimate using the
Retirement Estimator on the Web page, or by submitting a completed Form 309,
Estimating Your Service Retirement Benefits.


Q: Why don’t I see a Social Security benefit projected for me?

Your projected monthly income is calculated to the first date you are eligible to retire
with an unreduced benefit. The estimated Social Security benefit appears only if your
retirement age is at least age 62.


Statement Format


Q: What is the format of the statement?

The Annual Statement will be posted to your ORBIT account as a PDF. When printed
out, the statement will be four pages in an 8 ½” x 11” format.
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